Our handmade tile is the result of nearly a dozen different teams, each critical to the final product. Collaboration is in our DNA. This extends to our service of helping inspire designers, architects, contractors, developers and homeowners to offering recommendations on installation.
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We sell our tile exclusively through our national Dealer network.
Yes! if you have a project requiring large quantities or multiple locations please tell us about your project so we can evaluate the possibilities.
We can ship most international orders, depending on the destination. Your Dealer or Sales Person can help facilitate.
Specific tile samples for design exploration can be ordered through your local dealer.
Just want to get your eyes on a glaze color? 2×4″ color swatch samples are available for free at your nearest dealer or available for purchase on our website. Go to any Glaze product page and add to your cart by clicking the Get Color Sample button. For a flat shipping fee of $25, add up to 5 color samples.
We recommend ordering at least 15% overage for all orders to ensure you have enough tile to successfully complete your installation. Please double check quantities prior to ordering.
After an order has been confirmed and is in production, revisions and cancellations may not be accepted.
Returns cannot be accepted on made to order tile. Stock material returns are subject to a restocking fee and will not be accepted after 30 days.
Access to your showroom isn’t the only way to explore, ideate and realize your vision. Search product images and installation photos of our entire collection on our website. If you have a special need, call us at (503) 231-9464.
We will bring your vision to life via phone or Zoom call, make a sample, and email you a photo. We’re available to consult on your order, answer any questions, and send you images and pricing. We will ship those samples directly to your client.
The magic of handmade, ceramic tile is in its varied shades and sizes; every piece is different and color, surface and size variations should be embraced. Certain glazes have more variation than others so we have assigned V1-4 designations to help you to determine how much a glaze might range. The number lets you know the maximum variation a glaze might have but your order may be more consistent, if you are hoping for a specific look please discuss it with your salesperson.
All sizes vary. Our handmade tile is by nature slightly irregular. Field tile is approximately 3/8” thick. Surface textures will vary from subtle to pronounced from tile to tile and from one order to the next.
The lead time for our made to order tile is 4-6 weeks. Custom or high volume projects may require additional time, the length of which will be determined upon receipt of your order.
The magic of handmade, ceramic tile is in its varied shades and sizes. Thoroughly inspect your order upon receiving. Any questions or concerns should be brought to our attention and resolved prior to installation. Installation constitutes acceptance.
We recommend wet cutting during the installation process. Do not dry cut using power tools during the installation process. Improper installation techniques could expose installer to harmful dust.
We recommend using sanded grout and installing with a 1/8”-3/16” grout joint. Craftsman, RC and Watercolor glazes should be sealed prior to grouting.
Use a non-abrasive, non-acidic household cleaner. Do not use an abrasive scouring pad when cleaning tile. Please read cleaning product label to verify an acid free product. We recommend Soft Scrub with bleach.