Recognizing the challenges of business-as-usual today, Pratt + Larson has created channels to offer you more support.

People First

At Pratt + Larson, we foster compassionate, inclusive, supportive relationships with our customers. As you transition from showroom to home office, we’re here to support you. Our goal is to ensure your clients are happy, projects move forward, and your partnership with Pratt + Larson continues to be an enriching experience.

Remote Showroom

Access to your showroom isn’t the only way to explore, ideate and realize your vision. Search product images, installation photos, and PDF brochures of our entire collection on our website. If you have a special need, call us at 503-231-9464!

We will bring your vision to life via phone or Zoom call, make a sample, and email you a photo. We’re available to consult on your order, answer any questions, and send you images and pricing. We will ship those samples directly to your client.

Shipment

If your warehouse is closed, we can ship tile direct to the job site or customer’s home. Please confirm that the site can receive a truck and move a palette if needed. We can help make arrangements for residential delivery with a lift gate. Our Customer Service Team is here to help you coordinate and troubleshoot.

When your order is ready, we will contact you to confirm shipping instructions. Picking up from our warehouse? Please call us at 503-231-9464 ahead of time to schedule.

Lead times may run longer than our usual 4- to 6-week period. If we run into delays, a member of our Customer Service or Sales Team will contact you.

In this time of uncertainty, you can continue to count on Pratt + Larson’s pro-active, high-touch, personalized approach.

Payment

We remain open to support the livelihoods of our team, suppliers like the folks who make the clay and glazes, and partners like you all across the country. Thank you for supporting our studio and industry.

If you find yourself in extenuating or unique circumstances, please contact our Customer Service Team to coordinate payment details.

Training + Education

As we all navigate a new way of doing business and staying connected from our Studio and Showroom in Portland, OR, we will be offering more remote online training courses as well as remote launches for new collections. Interested in joining us?

 

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